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Client Service Specialist


Supervisor Name
Dianne Sackrider


Supervisor Title

Director of Operations


General Summary of Duties and Responsibilities

The purpose of this position is to ensure superior customer service to existing clients and prospects. Position requires employee to perform industry specific tasks such as client service work including beneficiary changes, name changes and address changes, RMD processing, client allocations and withdrawals.  Assist with incoming client service calls, database management, adding new clients into database, and assisting other team members as needed.


Daily Duties

  1. Receive incoming client service calls in a friendly, warm manner
  2. Record notes from every client conversation in the database
  3. Complete and process policy changes; beneficiary, name or address changes
  4. Assist in preparing appropriate client files for each new account
  5. Assist in processing client service work
  6. Assist with additional client contributions to appropriate account
  7. Assist with client allocations, RMD’s and W/D’s
  8. Update database to reflect account status regarding account service or new business
  9. Assist with faxing policy delivery receipts


Weekly Duties

  1. Follow-up on pending service work and call each individual client with an update
  2. Prepare annual review spreadsheets


Monthly Duties

  1. Assist with client service work in progress
  2. Review database to ensure client records are up-to-date


Quarterly Duties

  1. Assist with client service work in progress


As Needed Duties

  1. Manage RMDs for all qualified client accounts
  2. Process change paperwork


Knowledge, Skills and Abilities

  • Highly organized with strong follow-through
  • Process driven while completing tasks
  • Ability to prioritize day-to-day tasks and issues
  • Resourceful in problem resolution
  • Exceptional phone skills and ability to build trust with clients
  • Operate with a proactive approach when dealing with advisor and clients
  • Experience working in a fast-paced environment
  • Ability to prioritize projects and manage time
  • Demonstrates persistence to achieve quality


Minimum Requirements

  • Working knowledge of computers and software
  • Not adverse to change
  • Ability to learn quickly
  • High School diploma or GED equivalent


Personal Skills

  • Enjoy completing and processing paperwork
  • Highly organized
  • Good Communicator

 

Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to or from this position at any time.

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Or give us a call at (623) 974-0300

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